Support tickets
Answer customer questions from one queue.
Updated
BeaconWhat Support tickets is.
Customers write in by email or form. Beacon drafts replies for review, and customers can check a portal.
- Customers write in by email or form.
- Replies drafted for your review.
- Customers can check their ticket in a portal.
Step by step.
Steps marked Rolling out are not available for every account yet.
- Step 1
Customers write in by email or form.
- Step 2
Replies drafted for your review.
- Step 3
Customers can check their ticket in a portal.
What it works with.
Runs inside your Axiom Helm workspace. No outside account is needed.
Who does the work.
Actions that need your approval wait for you, whichever agent prepares them.
- BeaconHandles customer questions and phone calls.
Support tickets questions
Questions & answers
What to know about Axiom Helm.
Answer customer questions from one queue. Customers write in by email or form. Replies drafted for your review. Customers can check their ticket in a portal.
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